Today our TV decided to start changing channels every few seconds all on it’s own.I tried everything,switching on and off,changing batteries in remote,googling etc.etc.I finally gave in and phoned the helpline. I wasn’t encouraged as after going through the usual rigmarole of pressing several numbers and finally getting through to a human I got cut off after explaining the problem.
I went through the whole performance again I spoke to a different advisor.After again giving all the details and reeling off the various model numbers the advisor said he’d never come across this problem before! He decided if we took it back to original settings that would sort it out. He talked me through what to do ,which I hate having to do as I’m afraid of doing it wrong.Anyway I survived but although the advisor said the TV was fine I couldn’t get it to work. He then said if I reset the sky box it should be okay. I’ve done this before so knew what to do. When we finally had success I was SO relieved.

I went through the whole performance again I spoke to a different advisor.After again giving all the details and reeling off the various model numbers the advisor said he’d never come across this problem before! He decided if we took it back to original settings that would sort it out. He talked me through what to do ,which I hate having to do as I’m afraid of doing it wrong.Anyway I survived but although the advisor said the TV was fine I couldn’t get it to work. He then said if I reset the sky box it should be okay. I’ve done this before so knew what to do. When we finally had success I was SO relieved.

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