Live chat

[Clover]

Lately I've discovered some sites have the facility for live web chats as an alternative to phoning .I've done this a few times now and find it very useful.Sometimes I can get a bit flustered on the phone but the live chats give me an opportunity to think before I "speak".Today for example I wanted to check up on something the gas engineer said this morning so I went on-line and spoke to an advisor who sorted out my query promptly.I had tried to ring previously but the wait time was up to 37 minutes(though there was a call back option) but then I only had to wait about 5 minutes for the on-line advisor

[Gemini]

I have noticed the live chat facility on some sites, Clover, but never tried it.
It's good to know it works well!

[Grauntie Mag]

My trouble is I can't type fast enough for live chat. 🙄

[Clover]

GM nor can I.It's one finger all the way.

[Daisy]

I always chose the Live Chat if there is one. You do seem to get a quick response, and I don't think it matters if your typing is slow because the other end can 'see' that you are in the process of replying. If there's some kind of problem you can also see exactly what was 'said' and sometimes it's handy to quote that back to someone!

[Oma]

I have never tried it but B does whenever possible .

[Nanto2girls]

I have used live chats before. Quicker than phoning.

[Plantaholic]

I use live chat if I have a problem. It seems to bring a swift response.

[Qwerty]

I use live chat a lot Clover I feel like I am talking to a friend online I have no idea what they look like and they can't seem me usually in my jamas but you can glean much more info than you see online