I was seconded to buy a friend a gift for her 70th birthday from “our gang”. Her husband mentioned that she had seen some jewellery she liked in Pandora, so we decided on a gift card from there.
The fiasco that ensued on our visit was so bizarre I wrote to Pandora, tongue in cheek. Now they have made it into a formal complaint against the store and I feel bad. I should have left it alone, but it did have it’s funny side.
This is what I sent, and I maybe it’s a good job I don’t like that style of jewellery as I don’t think I can go into that store again!
Pandora at the O.K. Corral.
Oh Pandora, I think you should have a rethink!
The husband and I visited one of your stores this week. An experience indeed.
We entered, had a quick look at prices and decided what price gift card we needed to buy. We stood at a till and waited, the store was moderately busy, then an assistant called out to us that we needed to be in a queue so we stood behind the people at her till. Five minutes or more passed, we chatted, quite happy to wait, then it happened!
“You need to stand in the queue”, the assistant said. “We are in the queue”, we said. “No, in THE QUEUE”,she said. We looked around and couldn’t see any other queue, only customers here and there.
Well, out came Clint on his horse,Stetson, whip and rope at the ready. We were herded to the corral at the front of the store, a roped off area behind a display cabinet.Bewildered, we obeyed. All I could hear in my head was Frankie Lane singing ‘Keep rollin’ rollin’ rollin’, keep those doggies rollin’ Raaaawhide....’(yes I am a septuagenarian).
I digress. The next step was to arrange us. Our queue was queuing at the wrong end. Silly people! Just like cattle.
We were changed around until Clint was satisfied.
We then waited for our turn, happy in the knowledge that we were in the right place facing the right way. We were served after a short time by Clint, who had herded and corralled us with the utmost politeness and efficiency, just a tad misguided I feel.
So, Pandora, I can see the need for a queuing area around Christmas shopping time but you need to make this obvious. i.e. a notice guiding the customer, or better yet a person to do this. The queuing area needs to be more obvious, it was hidden behind a display cabinet.
This whole episode would have made a very funny comedy sketch and although I was not amused at the time I can see the funny side now.
May I take this opportunity to wish you a profitable Christmas season.
The fiasco that ensued on our visit was so bizarre I wrote to Pandora, tongue in cheek. Now they have made it into a formal complaint against the store and I feel bad. I should have left it alone, but it did have it’s funny side.
This is what I sent, and I maybe it’s a good job I don’t like that style of jewellery as I don’t think I can go into that store again!
Pandora at the O.K. Corral.
Oh Pandora, I think you should have a rethink!
The husband and I visited one of your stores this week. An experience indeed.
We entered, had a quick look at prices and decided what price gift card we needed to buy. We stood at a till and waited, the store was moderately busy, then an assistant called out to us that we needed to be in a queue so we stood behind the people at her till. Five minutes or more passed, we chatted, quite happy to wait, then it happened!
“You need to stand in the queue”, the assistant said. “We are in the queue”, we said. “No, in THE QUEUE”,she said. We looked around and couldn’t see any other queue, only customers here and there.
Well, out came Clint on his horse,Stetson, whip and rope at the ready. We were herded to the corral at the front of the store, a roped off area behind a display cabinet.Bewildered, we obeyed. All I could hear in my head was Frankie Lane singing ‘Keep rollin’ rollin’ rollin’, keep those doggies rollin’ Raaaawhide....’(yes I am a septuagenarian).
I digress. The next step was to arrange us. Our queue was queuing at the wrong end. Silly people! Just like cattle.
We were changed around until Clint was satisfied.
We then waited for our turn, happy in the knowledge that we were in the right place facing the right way. We were served after a short time by Clint, who had herded and corralled us with the utmost politeness and efficiency, just a tad misguided I feel.
So, Pandora, I can see the need for a queuing area around Christmas shopping time but you need to make this obvious. i.e. a notice guiding the customer, or better yet a person to do this. The queuing area needs to be more obvious, it was hidden behind a display cabinet.
This whole episode would have made a very funny comedy sketch and although I was not amused at the time I can see the funny side now.
May I take this opportunity to wish you a profitable Christmas season.
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