OH and I had train tickets booked for May, for a weekend in London meeting friends. We do this occasionally to coincide with an American friend visiting.
She had a trip to the UK planned, starting off with a weekend in London for us all to get together. We booked the train tickets 12 weeks ahead, to get the cheap(er) fares.
Two days later the friend told us she will probably cancel the whole trip due to knee problems and possible surgery.
We didn't want to go ahead with the trip now our friend won't be coming, much as we love London, as we can't afford it really. Thank goodness we hadn't booked the hotel.
It clearly stated on the LNER website that there were no refunds on my ticket, we decided to contact them anyway.
OH phoned a few days ago, explaining that the reason for our trip was to see friends travelling from the States, who could no longer make the trip. The man said that would be grounds for a refund, and would pass it on. We were happy, but expecting to wait a while before seeing any money.
This morning 2 emails from LNER. The first saying our full refund request was approved, the second to say the refund has been paid
So well done LNER. Good customer service!
She had a trip to the UK planned, starting off with a weekend in London for us all to get together. We booked the train tickets 12 weeks ahead, to get the cheap(er) fares.
Two days later the friend told us she will probably cancel the whole trip due to knee problems and possible surgery.
We didn't want to go ahead with the trip now our friend won't be coming, much as we love London, as we can't afford it really. Thank goodness we hadn't booked the hotel.
It clearly stated on the LNER website that there were no refunds on my ticket, we decided to contact them anyway.
OH phoned a few days ago, explaining that the reason for our trip was to see friends travelling from the States, who could no longer make the trip. The man said that would be grounds for a refund, and would pass it on. We were happy, but expecting to wait a while before seeing any money.
This morning 2 emails from LNER. The first saying our full refund request was approved, the second to say the refund has been paid
So well done LNER. Good customer service!
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