Boots Customer Service (rant)

[Gemini]

Glamma, nothing makes me crosser than people insisting I am wrong when I know I am right! No wonder this annoyed you. I hope you get the refund.

[Glammanana]

Gems I've arranged with the manager to call in next week when I am in the shopping centre with my pal for coffee,I would have preferred to have gone in this Saturday but guess what he only works Monday-Friday and no one else can issue refunds.

[Daisy]

Glamm - that's the kind of policy that big companies don't think through! There must be some kind of deputy or assistant manager, someone must hold keys. If the company can trust them with access to the whole shop, why can't they trust them with a refund that has already been approved!

Yesterday my OH took a box of tea bags back to Sainsbury's - they hadn't been sealed properly and were leaking out as soon as you put them in water. Customer Service gave him a refund without question - but we'd paid £3.50 for them and only got £3 back because they were on offer yesterday!!!

[Plantaholic]

I took some lemons back to Waitrose yesterday, they had gone mouldy in a few days. Customer Service said I didn't have to bring the product back, they were smelling by then, just the receipt. The assistant gave me my money back and another bag free. Good customer service I think.

[Daisy]

Plant - that is good customer service.

[Glammanana]

Well ladies I popped into Boots this am and got to see the Manager and the poor man was so embarressed as to what had happened but I assured him it must have been a head office fault when they transferred the codes onto their tills and the only problem I felt needed addressing was the attitude of the lady on the till at the time.
He refunded the £3.00 differance in price and gave me the same duplicate items from the Sanctuary range free of charge which I thought was nice of him I certainly was not expecting that so everything turned out nicely.

[Plantaholic]

I bet he was embarrassed.

[Gemini]

I'm glad it was resolved in the end Glamma. I hope that assistant got a talking to.

[Daisy]

I hope they sort out the reason for it happening - but it's good to know the Manager was able to rectify things for you.