I think our local council has lost the plot. OH and I had recently realised our bus passes were out of date and we plan to use them to go to Stanstead airport when we go to France later on in the year. I rang the council because it wasn’t clear how to renew them on the website and was told they should have been updated automatically. Delving deeper it transpired that we had not remembered to change our address when we moved, and they had been updated but the new owners of our old house had sent them back. (Yes they did know where we lived, all they had to do was ring.)🙄 Apparently we were then removed from the system as we no longer existed. Reapply, said the nice lady. So we did. New photos, forms filled in, proof of our existence and address, all in the same envelope. Today OH had a letter to say as they now knew he had moved he has to pay £5 before they will update his bus pass! What about Grauntie’s pass I hear you say. I opened an envelope to find my pass updated, new photo not used and no charge to pay!!!
Bewildered of Essex.
Bewildered of Essex.
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