Bad postal service

[Oma]

For almost two weeks since 11th, we have received a hospital letter for a girl with the same number and street to ours but in a different part of the city, every day this has gone on.
I keep giving it back to the different postmen that come around explaining , they put it in their bag say sorry and it comes back the next day.

Yesterday as the sorting office is at the bottom of our estate I took it in there and explained what was happening,
They apologised and said they would sort it,

The damn thing has just arrived AGAIN,🤬

I have put it in a envelope with a message to tell her why ,and I'm posting it to her myself.
Hopefully she gets it ,
I do hope it's not an appointment and she has missed it.

The service is appalling

B said it's like the Elvis song return to sender 🙄😁

[Nanto2girls]

That is so annoying Oma. Hope it wasn't something too iportant for her.

[Plantaholic]

I hope it wasn’t very important and urgent.

[Gemini]

That's awful Oma

[Daisy]

Oma, well done for sending on to the right person yourself, but it shouldn't have been your job. I'm sure the girl will be grateful, though.

[Oma]

Makes you wonder how many other letters go astray like this.
It's an entirely different post code and its about 30 miles away.

If I had kept putting it in the post box I could imagine it happening,
But I kept giving it to the post men( never the same one around here) then the sorting office themselves.

[Sum1Ls]

I never cease to wonder the NHS dorsnt use email or WhatsApp for appointments. So much more reliable. But that’s perhaps why….

[Gemini]

I agree Sum1, its very outdated all this appointment coming through the post business.

[Oma]

Exactly Sum1
I have had them by text also so they can do it.

[Lizzie48]

Everything from the hospital is on-line here Sum, I had to go the other day, we did have cards, now it is all done with QR codes which we receive by mail on the day of the appointment, I must say it did work well.

[Daisy]

I never cease to wonder the NHS dorsnt use email or WhatsApp for appointments. So much more reliable. But that’s perhaps why….

Sum1, I can access my hospital records and my GP records via email or my mobile. They send letters electronically and also via post, and send online reminders about 7-10 days before an appointment and again a couple of days before. The phlebotomy service also send reminders. The only downside with the service we have is that the hospital is slow to update records. A recent letter from the hospital to my GP took nearly 6 weeks to be uploaded, although lab results are slightly faster. It's a bit of a faff to log in, especially if face recognition doesn't work for some reason, but they have to be careful with patient privacy and security.

[Oma]

We can access our medical records any letters and renew prescriptions via the app from out Drs ,