Morning all, just wanting your thoughts please, we bought an oven and hob from Wickes, about 5yrs ago, the grill stopped working just out of the years guarantee so never got that fixed, yesterday about 5 oclock I made tea and went out, when I came back about 8oclock, I came in to the oven outside door had exploded, it wasn't even on had been off for about an hour, luckily and thankfully DD had just literally came out of the kitchen sat at the table and there was an almighty bank, OH went to check and he said there was glass all over, on the benches everywhere, sticking in the wooden benches, so a few seconds later and DD would have been in the kitchen, just not worth thinking about.
So this morning I have rang Wickes who have said they don't stock our cooker anymore, in fact don't stock any of this range, and it is not in guarantee, I know that, so manager said there is nothing he can do, so I have got Head Office number, surely this is a hazard, I said I don't care how old the cooker is, this should not happen, so waiting for Head Office to open and see what they say, I know im going to get fobbed off with its out of guarantee, and I am not really bothered about that, what I am more bothered about is the fact an oven door can explode and nobody take responsibility for it, this shouldn't happen, would you take a "it's out of its guarantee" as an answer, our Amy was so lucky, what if the grandkids had been around...still picking little bits of shattered glass up, floor has been hovered 3 times, washed and there are still tiny fragments off glass between the tiles....oh well I will give them a ring and see what they say.....
So this morning I have rang Wickes who have said they don't stock our cooker anymore, in fact don't stock any of this range, and it is not in guarantee, I know that, so manager said there is nothing he can do, so I have got Head Office number, surely this is a hazard, I said I don't care how old the cooker is, this should not happen, so waiting for Head Office to open and see what they say, I know im going to get fobbed off with its out of guarantee, and I am not really bothered about that, what I am more bothered about is the fact an oven door can explode and nobody take responsibility for it, this shouldn't happen, would you take a "it's out of its guarantee" as an answer, our Amy was so lucky, what if the grandkids had been around...still picking little bits of shattered glass up, floor has been hovered 3 times, washed and there are still tiny fragments off glass between the tiles....oh well I will give them a ring and see what they say.....
I think its just excuses, I know by googling there has been glass doors exploding because there has been a "self clean" icon on the oven already and apparently while using it it has caused oven doors to explode, scary really, it looks by the pictures the glass has shattered, where mine it has exploded...
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